ADOPTED ON 30.03.2025
Art. 1. (1) These General Terms and Conditions are intended to regulate the relations between "DANUBE COMMUNICATION" Ltd., UIC: 208055812, with its registered office and management address in the Republic of Bulgaria, Sofia, "Ekzarch Yosif" St. No. 93, hereinafter referred to as the "Provider," and the users, hereinafter referred to as "Clients" or "Users," of the platform https://alain-soral.com/, hereinafter referred to as the "Platform."
(2) Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:
Address: Sofia, "Vrabtcha" St. No. 1, Floors 3, 4, and 5,
Phone: +359 2 933 0565;
Fax: +359 2 988 42 18
Hotline: 0700 111 22; *2211
E-mail: [email protected]
Website: www.kzp.bg
Address: Sofia, "Prof. Tsvetan Lazarov" St. No. 2,
Phone: +359 2 915 35 19; +359 2 915 35 55
Fax: +359 2 915 35 25
E-mail: [email protected]
Website: www.cpdp.bg
Art. 2. https://alain-soral.com/ is a platform for providing video content, accessible at the Internet address https://alain-soral.com/, through which Users have the opportunity to enter into agreements for the purchase of one-time viewing of video content or for purchasing a monthly subscription to the Platform, granting access to an unlimited number of videos offered by the Provider, including the following:
Art. 3. The Provider ensures the delivery of the paid content within the Platform and guarantees the rights of Users, Clients, and Registered Users as provided by law, in accordance with good faith, established practices, consumer protection, and commercial law standards.
Art. 4. (1) Users enter into an agreement with the Provider for the purchase of video content through the Platform at https://alain-soral.com/. The contract is concluded in English by accepting the General Terms and Conditions and is stored in the Provider's database within the Platform.
(2) Under the agreement concluded with Clients, the Provider undertakes to organize the delivery and seamless access to the purchased content specified by the Client through the Platform's interface.
(3) Clients pay the Provider a fee for the provided services in accordance with the terms published on the Platform. Fees are specified in euros, including value-added tax (VAT). In the event of a technical error in the pricing of services, the Provider shall promptly notify the Client of the correct price and has the right to cancel an order due to an incorrect price listing.
(4) Depending on the payment method chosen by the Client, additional transaction fees may apply, determined by the payment service provider, which are the Client's responsibility, including currency conversion charges.
Art. 5. (1) Users, Clients, Registered Users, and the Provider agree that all statements between them regarding the conclusion and execution of contracts may be made electronically, through electronic declarations as defined by the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) It is presumed that electronic statements made by Users, Clients, and Registered Users on the Platform are performed by the persons specified in the registration data provided by them, and they have entered the respective username and password for access.
Art. 6. (1) To use the services provided through the Platform, Users, Clients, and Registered Users must have a device connected to the internet that allows browsing and video content playback.
(2) Browsing the Platform (services, features, prices, terms of service, payment methods, policies, rules, etc.) is completely free and accessible.
(3) Registration on the Platform is required to request and use the services.
Art. 7. (1) Registration is free and can be completed by any natural person.
(2) A successful registration requires a username, password, and a valid email address.
(3) Registration data may be used in case of violations of these General Terms and Conditions or applicable national and European legislation to identify the responsible party.
(4) The data is also used to contact the Client in case of technical issues and to resolve problems arising during service provision and use.
Art. 8. (1) When registering, the User is required to provide accurate and up-to-date information and to update it promptly if any changes occur.
(2) The username and password are determined by the User.
(3) The User declares that they have read and understood these General Terms and Conditions and policies, agree to their content, and unconditionally commit to complying with them.
(4) The Provider is not responsible for incorrectly entered data that may affect the User's ability to use the Platform and access its content.
(5) The User must not share their username and password with third parties.
Art. 9. Upon successful registration, the User gains the status of a Registered User and receives full access to the Platform's functionalities, including the ability to request the offered services.
(1) By accepting these Terms, creating an account on the Platform, providing a Payment Method, and completing a purchase from the Provider, you agree to pay the specified price for the selected service.
(2) The Provider will charge the first fee to your Payment Method for the chosen subscription or VOD content at the beginning of your selected billing period.
(3) Upon successful payment for the requested service, an invoice for the payment will be issued. If explicitly requested, the invoice will be sent to the email address provided during registration. The amount on the invoice will be displayed in Bulgarian Lev (BGN), converted from its Euro equivalent at the time of payment based on the current exchange rate.
(1) All prices listed on the Platform for VOD content represent an offer, and if you make a purchase, it becomes final, forming a binding contract for providing the VOD content upon completion of the purchase.
(2) The contract for each VOD content item automatically terminates at the end of the applicable viewing period. This does not affect your ongoing agreement for other content or services on the Platform, including an active Subscription.
(1) The subscription price is charged at the time of activation for a period of one calendar month and will automatically renew each period unless you explicitly cancel the Subscription and take active steps to terminate it.
(2) The billing period may change due to issues with your Payment Method, such as an expired bank card, subscription plan changes, or if the subscription started on a day that does not exist in the next month.
(3) If you cancel your Subscription, your profile on the Platform will display information about the remaining paid usage period and the final date after which access to paid content will be discontinued.
(1) The Provider may modify the price of Subscriptions and VOD content on the Platform and will notify you of any price changes in accordance with these Terms of Use and applicable law.
(2) We may change the price of your Subscription or VOD content for the following reasons:
(1) We may make regular updates and changes to the Platform in order to:
(2) Additionally, we provide the Platform on an ongoing basis and cannot predict what changes may occur in the future. This means that we may make changes or additions to the Platform for reasons other than those stated above, provided that such changes are reasonable and permitted by applicable law.
(3) If changes under Articles 13 and 14 significantly impact your access or use of the Platform, we will notify you in advance, allowing you to terminate your contract. If such changes take effect during your current billing period, you may cancel your Subscription within 30 days of receiving our notification or 30 days after the change takes effect, whichever is later. If you cancel under these circumstances, you will receive a refund for the affected period and any unused prepaid amounts. If you do not object to the changes or cancel your Subscription within 30 days, we will assume your acceptance.
(1) You are responsible for all fees related to your Subscription or any VOD content.
(2) If your Payment Method fails due to expiration, insufficient funds, or other issues, and you do not update it or cancel the Subscription, the Provider reserves the right to suspend access to your Subscription and/or Account until a valid Payment Method is provided or to terminate your Subscription. Please note that we will notify you in advance only about upcoming Subscription billing 7 days before the charge.
The Platform offers Content that may not be suitable for all ages or viewers. Content types, genres, categories, and short summaries are provided as guidance to facilitate navigation, and all permitted Content is labeled with a rating and content descriptions where necessary. However, you may disagree with the way certain Content is rated, and some Content may be unrated and/or contain strong language, violent scenes, alcohol, tobacco, drug or substance use, nudity, sexual content, discriminatory behavior, fear-inducing elements, mature themes, or otherwise be considered mature content intended only for adults or for supervised viewing by minors.
Content may provoke different reactions among different individuals. As is the case with many websites and content platforms, you may encounter Content that you find objectionable or believe to be inappropriate for certain members of your family.
The Provider is not responsible for rated Content under Article 16 being accessed by groups of individuals for whom it is not intended.
In connection with the execution of the service provision contract, the Provider has the right to:
In connection with the execution of the service provision contract, the Provider is obliged to:
The Provider conducts its activities while applying the following guarantees:
The Provider may reject, deactivate, suspend, or terminate your Subscription, any VOD content purchase, access to the Platform (including any Content), and/or your account:
In addition to the above and with prior notice, we may modify access or disable features for security reasons, to limit the impact of account sharing outside your household, or in cases of account misuse.
If any of the above events occur, you must stop using the Platform (or the relevant part of it). If the Provider disables your Subscription and/or access to all or part of the Platform for a valid reason, you are required and agree not to attempt to access the Platform and Content by circumventing restrictions or through illegal means.
(1) These General Terms and the Client's contract with the Provider on the Platform shall be terminated in the following cases:
(2) If the contract is terminated due to the Client's fault, the payment made to the Provider will be considered a penalty and may be retained as compensation for damages caused to the Provider due to the Client's wrongful termination of the contract.
The Provider has the right, at its discretion, without prior notice and without owing compensation, to unilaterally terminate the contract if it finds that the Client is using the Platform in violation of these General Terms, the laws of the Republic of Bulgaria and The European Union, generally accepted moral standards, or commonly accepted rules and practices in e-commerce.
Please note that creating an unauthorized copy of any element or part of the Platform, including the Content or the underlying software, constitutes a copyright infringement.
You have the right to access and display Content on the Platform solely for your non-commercial, personal, and entertainment use on compatible devices while your Subscription is active and in good standing, and only in accordance with these Terms.
You are not allowed to:
(1) If "DANUBE COMMUNICATION" Ltd. grants you permission to copy or download any part of the Platform, this permission is limited to viewing a single copy for non-commercial, personal, and entertainment use and requires you to retain all copyright, trademark, and other proprietary notices intact. The use of materials in another service or networked computer environment is prohibited.
(2) The permission mentioned in the previous paragraph is valid and lawful only if it is in written form and duly signed by the company's manager.
Our customer service department can resolve most customer issues quickly and satisfactorily. Please contact the customer support team of "DANUBE COMMUNICATION" Ltd.
In the event of a dispute, claim, or disagreement, we would like to attempt to resolve these issues amicably with you. You may submit a notification to us in accordance with Chapter "X. RIGHT TO COMPLAIN".
These Terms and any legal proceedings initiated in connection with disputes related to these Terms are subject to Bulgarian law. However, nothing in these Terms limits consumer protection rights that you may have under the mandatory laws of the country where you reside.
As a consumer, you have the right to refer the matter to the competent court in your place of residence. You may also choose to file a complaint as a first step with the relevant consumer protection authority in the Service Area, the relevant EU or national consumer dispute resolution body, or, if you reside in the EEA, you may visit https://ec.europa.eu/consumers/odr to resolve a consumer dispute online outside of court.
(1) Every Client has the right to file a complaint with:
1. The Provider "DANUBE COMMUNICATION" Ltd.
1.1. All disputes arising from a contract entered into under these General Terms and Conditions shall be resolved by mutual agreement between "DANUBE COMMUNICATION" Ltd. and the Client. Complaints regarding the use of services (Subscription and/or VOD) provided by the Provider will be considered after a written document is submitted to the address: "DANUBE COMMUNICATION" Ltd., UIC: 208055812, registered office and address: Republic of Bulgaria, Sofia, 93 "Ekzarch Josif" Str., Phone: +359 00000000000; or digitally signed with an electronic signature and sent to the email address [email protected]
1.2. Upon initiation of this procedure, the complainant will receive a response within 1 (one) month from the receipt of the complaint, unless a different response time is explicitly provided by applicable legislation.
1.3. This time frame and procedure do not apply to disputes, complaints, and requests related to the processing of personal data. Such requests are handled in accordance with the Provider's applicable Privacy Policy and in accordance with the timelines and requirements of Regulation (EU) 2016/679 and applicable legislation.
2. The Consumer Protection Commission, when the Client qualifies as a "consumer" within the meaning of the Consumer Protection Act.
2.1. The complaint should include: the name of the authority to which the complaint is submitted; the name, postal and/or email address of the complainant; the entity against whom the complaint is lodged, including the name/trading name of the trader or business entity, as well as its registered office or management address; the complainant's complaints and requests; the signature of the person submitting the complaint when submitted in paper form, or of their authorized representative; if the complaint is filed through a representative, a power of attorney must be provided; if the complaint is submitted electronically, it does not need to be signed with an electronic signature; evidence the complainant possesses – copies of receipts, invoices, contracts, and others on which the claim is based.
2.2. The complaint can be submitted on paper to the address: Consumer Protection Commission, Sofia, 1 Vrabcha St., 3rd, 4th, and 5th floors, phone: +359 2 933 0565; fax: +359 2 988 42 18, hot line: 0700 111 22; *2211; or electronically, in accordance with the rules of the E-Government Law to the email: [email protected].
(2) Dispute resolution through judicial procedures.
1. If no agreement is reached between the parties, the dispute will be referred for resolution to the competent Bulgarian court.
2. If the Client is a consumer within the meaning of the applicable consumer protection legislation and is established in a country other than the Republic of Bulgaria, the application of mandatory legal provisions in that country, for which no derogation is allowed and which are designed to protect consumer rights, is not affected by the choice of competent court in this section.
(1) The collection, storage, and processing of personal data is carried out in accordance with the Privacy Policy of "DANUBE COMMUNICATION" Ltd.
(2) The personal data provided by Clients and Registered Users are protected under the Personal Data Protection Act and General Regulation 2016/679, with the Provider processing them for the purposes and within the timelines specified in the Privacy Policy.
(3) The Provider has implemented all necessary technical and organizational measures to protect the personal data of individuals when using the Platform of "DANUBE COMMUNICATION" Ltd.
(1) At any time, the Provider on the Platform has the right to request the Client or Registered User to authenticate and verify the accuracy of any information and personal data provided during registration.
(2) If, for any reason, the Client or Registered User has forgotten or lost their username and password, the Provider of the platform alain-soral.com has the right to apply the "Procedure for Lost or Forgotten Usernames and Passwords," available at: https://alain-soral.com/.
These General Terms may be amended by the Provider of the Platform, who will notify all Registered Users, Users, and Clients in an appropriate manner.
We have the right to change these Terms at any time for the following reasons:
(1) To improve the Terms, making them clearer or easier to understand, or to ensure that all our clients have the same Terms;
(2) For reasons beyond our control, or to comply with legal or regulatory requirements, such as mandatory laws applicable to us and our agreement with you, or when we are subject to a court order or decision;
(3) To provide you with additional information about the Platform,
(4) When we make changes to the Platform or any Subscription, including when we change the structure of our Platform or expand its scope by adding additional features, functionalities, Subscriptions, or Content;
(5) When we reorganize the way we manage our business, including merging with another brand or service; or
(6) For security reasons, including when we implement additional security checks or software to protect our Content or the Platform.
Additionally, we provide the Platform on an ongoing basis, and we cannot predict what may change in the future. This means that we may make changes or additions to these Terms for reasons other than those listed above, provided these changes are reasonable and permitted by applicable legislation.
If we change these Terms, we will notify you and give you the opportunity to review the new terms before they take effect, unless an update needs to be made quickly to reflect an urgent change to the Platform, or for reasons related to security, legal, or regulatory matters (in such cases, we will notify you of the changes as soon as possible).
If we reasonably determine that any change to these Terms will significantly affect your legal rights or obligations, we will notify you in a reasonable time frame about these changes and explain how you can notify us if you refuse to accept the new terms.
If you refuse to accept the new terms before they take effect, the version of the terms you accepted earlier will continue to apply to your use of the Platform until the end of your current Billing Period.
If you do not refuse to accept such changes before they take effect, we will assume that you agree to them.
The most current version of the Terms will always be available on the Platform from the date they take effect.
Users, Clients, and Registered Users agree that all statements by the Provider on the Platform regarding changes to these General Terms will be sent to the email address provided by the Client or Registered User during registration and will receive a notification on the Platform. Clients and Registered Users agree that emails sent under this article do not need to be signed with an electronic signature in order to be effective.
Clients and Registered Users agree to indemnify and release from liability the Provider from any legal claims and other third-party demands (whether they are justified or not), for all damages and costs (including attorney fees and court expenses) arising from or related to:
1. Non-fulfillment of any of the obligations under this contract,
2. Violation of copyright, producer rights, broadcasting rights, or other intellectual or industrial property rights,
3. Unauthorized transfer of rights granted to Clients and Registered Users, for the duration and under the conditions of the contract,
4. False declaration of the presence or absence of consumer status as defined by the Consumer Protection Act.
The Provider is not liable in case of force majeure, accidental events, internet problems, technical or other objective reasons, including orders from competent state authorities.
(1) The Provider is not responsible for damages caused by Users, Clients, and Registered Users to third parties.
(2) The Provider is not liable for property or non-property damages, such as lost profits or suffered damages, caused to Users, Clients, and Registered Users in the process of using or failing to use the Platform and entering into agreements with the Provider.
(3) The Provider is not liable for the time during which the Platform was unavailable due to force majeure.
The Provider is not liable in case of a breach of security measures on the technical equipment, leading to the loss, dissemination, access, restriction of access, or other similar consequences regarding information.
Limitation of Liability of "DANUB COMMUNICATION" Ltd.:
(1) The Provider is not responsible to the Client or Registered User for damages resulting from the provision of incorrect, incomplete, or inaccurate data;
(2) The Provider is not liable for damages and lost profits resulting from the untimely request or failure to request by the Client to terminate, stop, or modify the services provided through the Platform;
(3) The Provider is not liable for damages and lost profits resulting from non-fulfillment of the Client's obligations under these General Terms, as well as for damages caused by the Client's failure to meet obligations according to the applicable Policies and Practices of "DANUB COMMUNICATION" Ltd. or the prevailing legislation;
(4) The Provider is not liable for damages and lost profits resulting from the non-provision of services or provision of services with worsened quality due to testing or maintenance aimed at improving or optimizing the provided services, provided that the Provider has notified Users, Clients, and Registered Users in advance by publishing information on the Application or through another appropriate method.
(5) The Provider is not responsible for poor quality and functionality of software products and hardware devices used by Users, Clients, and Registered Users;
(6) The Provider is not liable for the termination of access to services or deletion of services from the Client's profile due to non-payment of obligations as a result of actions or inactions of third parties and/or institutions;
Users, Clients, and Registered Users bear full responsibility when using content that is subject to copyright and related rights protection.
(1) The Platform and all materials included within it are protected by copyright, patents, trademarks, trade secrets, or other legal rights. Any rights that do not belong to the Provider have been duly acquired from their respective owners, with the necessary agreements signed.
(2) You are not allowed to:
(а) Display any Content to a public audience or view it in a public space; or
(б) Attempt to bypass, avoid, disable, remove, deactivate, damage, or otherwise circumvent any encryption technology, rights signaling, or copy protection measures applied to the Content. Unauthorized copying, editing, display, broadcasting, or distribution of copyrighted material may result in severe criminal and civil penalties under applicable laws.
(3) Some symbols, logos, or other images in the Platform are protected as our registered or unregistered trademarks, trade names, and/or service marks ("Trademarks"). All other trademarks belong to their respective owners. The use of our or third-party Trademarks is not permitted except as included in the Platform and authorized under these Terms.
(4) We may collect data on Platform usage and other information to ensure that the Platform is being used in accordance with these Terms, as outlined in the Privacy Policy.
If you believe that any Content appearing anywhere on the Platform has been copied in a way that constitutes copyright infringement under the laws of the Service Area, please send the following information via email to [email protected]:
1. Your name, address, phone number, and email address;
2. A description of the copyrighted work that you claim has been infringed;
3. The exact URL or a description of the location where the allegedly infringing material can be found;
4. A statement from you asserting that you have a good-faith belief that the disputed use is not authorized by the copyright owner, their agent, or the law;
5. An electronic or physical signature of the person authorized to act on behalf of the copyright owner; and
6. A declaration from you that the information provided in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
(1) The Client and the Provider on the Platform undertake to mutually protect their rights and legal interests, as well as to keep confidential any trade secrets that have come to their knowledge in the course of executing the contract and these general terms.
(2) The Client and the Provider agree that during and after the expiration of the contract period, they shall not make public any written or verbal correspondence exchanged between them. Making correspondence public includes, but is not limited to, publishing it in print or electronic media, internet forums, personal or public websites, etc.
In case of a conflict between these general terms and the provisions of a special agreement between the Provider on the Platform and the Client, the clauses of the special agreement shall prevail.
The possible invalidity of any provision of these general terms shall not result in the invalidity of the entire contract.
For any matters not regulated in these General Terms, related to their execution and interpretation, the laws of the Republic of Bulgaria shall apply.
These General Terms and Conditions shall come into effect for all Registered Users and Clients of the Platform.
(Complete and submit this form only if you wish to withdraw from the contract)
To "DANUBE COMMUNICATION" Ltd., UIC: 208055812, with registered office and management address: Republic of Bulgaria, Sofia, "Ekzarch Yosif" Str. No. 93, Email: [email protected]:
I hereby notify you that I withdraw from the contract I concluded for the provision of the following service ………………………...…………………………………… …………………………………………………………………………………………………...
Ordered on ……/……………/………..г. Received on ……/……………/………..г.
Consumer's Name: …………...………………………………………………………………
Consumer's Address: ………………………………………………………………………… …………………………………………………………………………………………………...
Date: ……./……………..…/…………. г.
Consumer's Signature (Physical or electronic one):
…………………..
